Praise: A High-Yield Investment
If you're looking for a simple action that can have a huge impact on your team's productivity, confidence, and morale, here it is: Go find someone doing something right and tell them so.
I know; it seems way too easy. Turns out it's not. Studies show that people are far more likely to voice criticisms than to openly praise someone for "doing their job well." But the payoff for timely recognition and positive reinforcement is enormous compared to the limited investment required by the leader. You could talk face-to-face, shoot an email, or jot a quick note and leave it on their desk. To get the most bang for your buck, follow these guidelines:
1. Be sincere. Honesty is critical; don't just blow smoke or rub tummies. It will only erode their trust in you, not to mention dilute any authentic praise you may offer in the future.
2. Be quick. We walk by excellence everyday. Open your mouth and let people know that you noticed. It will make their day and motivate them to keep up the standard they have achieved.
3. Be public. Speak to their supervisor or praise them in front of their peers. Not only does this heighten the impact on the individual, but creates a positive environment for everyone involved.
This leadership tip won't cost you much time, energy, or resources, but you will reap the benefits in the responsiveness, loyalty, and support of your people.
So, when you're done with this email, go find some excellence in your organization and make it a point to praise whoever is responsible for it.
[ This tip originally appeared in Graceworks News. Sign up here for the newsletter. ]
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